Privacy Policy

Legal information

BASIC DATA PROTECTION INFORMATION

This Privacy Policy governs the processing of personal data through the pages and forms owned by BALLIU EXPORT on which it is published or linked.

At BALLIU EXPORT, S.A. (hereinafter, BALLIU EXPORT), we strive to offer you the best possible experience through our products and services. In some cases, we need to collect information in order to do so. We value your privacy and believe that we must be transparent about how we use your information.

Accordingly, for the purposes of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the “GDPR”), and Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter, the “LSSI”), BALLIU EXPORT informs users that, as data controller, it will process the personal data provided through its web pages for the purposes and on the lawful bases set out in this Privacy Policy.

Our commitment begins by explaining the following:

• We collect your data in order to improve your user experience, taking account of your interests and needs.
• We are transparent about the data we obtain concerning you and why we collect it.
• Our aim is to offer you the best possible experience. Whenever we use your personal information, we will do so in accordance with applicable law and, where necessary, will ask for your consent.
• We respect your rights in relation to your personal data. You may ask us to cease certain processing activities, withdraw your consent where consent is the applicable lawful basis, and exercise the other rights recognised by law.
• Our priority is to keep your data secure and process it in accordance with European legislation.

For further information about the processing of your data, please consult the sections of this Privacy Policy below:

WHO IS THE CONTROLLER OF YOUR PERSONAL DATA?

BALLIU EXPORT has appointed an internal contact person to coordinate data protection compliance within its organisation. If you have any questions about the processing of your personal data, you may contact us by email at info@balliuexport.com.

WHAT PERSONAL DATA DO WE COLLECT?

The personal data that users may provide includes:

• First name and surname.
• Telephone number and email address.
• Country and other professional location information.
• Professional information, such as company and business sector.
• Information relating to the enquiry, project or potential commercial collaboration.
• IP address, the date and time at which you accessed our services, the web browser used and information about the device's operating system.
• Any other information or data that you choose to share with us, including content voluntarily entered in enquiry or comment fields.

In some cases, the fields identified on the form are mandatory so that we can respond to the enquiry or provide access to certain services. If the required personal data is not provided, it will not be possible to process the enquiry, subscribe, register or participate in promotions for which personal data is requested.

WHY AND FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

BALLIU EXPORT processes the information provided by data subjects for the following purposes:

• To respond to and manage requests for information, contact, catalogues, projects, distribution or commercial collaboration.
• To contact the data subject and carry out the follow-up required in connection with the enquiry received.
• To manage the commercial or pre-contractual relationship arising from the enquiry.
• To send commercial communications relating to our products or services.
• To analyse browsing activity, pages visited and certain interactions, and to measure campaign performance where the user has authorised the relevant cookies. If the user subsequently completes a form, this information may be associated with their enquiry in order to better understand their interests and manage the requested follow-up.
• To provide information to public authorities or third parties where required by law or where necessary to establish, exercise or defend legal claims.

The personal data processing activities carried out by BALLIU EXPORT will be entered in its Record of Processing Activities and reviewed periodically in accordance with the GDPR.

WHAT ARE THE LAWFUL BASES FOR PROCESSING YOUR DATA?

The processing of your data may be based on the following lawful bases:

• The data subject's consent to subscribe to newsletters, to receive commercial communications where consent is required, and for any other processing expressly identified as being based on consent.
• Taking steps at the data subject's request prior to entering into a contract, and performance of a contract, in order to manage enquiries relating to products, projects, distribution or collaboration and, where applicable, the resulting relationship.
• Legitimate interests in managing and maintaining professional or commercial relationships and following up on enquiries received, provided that those interests are not overridden by the data subject's interests or fundamental rights and freedoms.
• The user's consent to the use of non-essential cookies, campaign measurement and, where applicable, association of browsing activity with the enquiry submitted.
• Compliance with legal obligations relating to fraud prevention, communications with public authorities and the handling of third-party claims.

HOW LONG DO WE RETAIN YOUR DATA?

The data will be retained for as long as necessary to fulfil the purpose for which it was collected and, where applicable, for the duration of the commercial or pre-contractual relationship. It may subsequently be duly blocked and retained for the periods required to comply with legal obligations and address potential liabilities.

Data obtained from requests for information or contact will be reviewed periodically and erased when it is no longer necessary to manage the enquiry or the resulting relationship. Processing based on consent will continue until consent is withdrawn, provided that the data remains necessary for the stated purpose.

Data used to send commercial communications will be processed for as long as the relationship that permits such communications continues, or until the data subject withdraws consent or objects to receiving them, as applicable.

TO WHOM MAY YOUR DATA BE DISCLOSED?

BALLIU EXPORT will not sell users' personal data to third parties.

Where necessary, the data may be accessed by service providers acting on behalf of BALLIU EXPORT that provide hosting, maintenance or technical support for the platforms used, as well as campaign management services. These providers may process the data only to provide the contracted services, in accordance with BALLIU EXPORT's instructions and the applicable confidentiality and security obligations.

The data may also be disclosed to public authorities, courts, tribunals or other competent bodies where required by law or where necessary to establish, exercise or defend legal claims.

WHERE IS YOUR DATA STORED?

Where processing involves a transfer of personal data outside the European Economic Area, BALLIU EXPORT will ensure that the transfer is carried out on the basis of a European Commission adequacy decision, standard contractual clauses, binding corporate rules or another valid mechanism under applicable law.

WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

You may submit communications and exercise your rights by sending a request to info@balliuexport.com.

Under the GDPR, you may exercise the following rights:

• Right of access: you may request information about the personal data that we process concerning you.
• Right to rectification: you may notify us of any changes to your personal data.
• Right to erasure: you may request the erasure of your personal data where the circumstances established by law apply.
• Right to restriction of processing: you may request that the processing of your personal data be restricted in the circumstances established by law.
• Right to object: you may object to the processing of your personal data where it is based on legitimate interests and, at any time, to processing for direct marketing purposes, in accordance with applicable law.
• Right to data portability: in certain circumstances, you may request a copy of your personal data in a structured, commonly used and machine-readable format for transmission to another controller.
• Right not to be subject to individual decision-making: you may request not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.
• Right to withdraw consent: you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

Every commercial communication sent by electronic means will include a simple, free method of opting out of further communications of this kind.

The right to erasure will not require data to be deleted where its processing remains necessary for the performance of a contract, compliance with a legal obligation, or the establishment, exercise or defence of legal claims. In such cases, BALLIU EXPORT will retain only the data that is necessary, duly blocked where appropriate, and will not use it for incompatible purposes.

If you consider that the processing of your personal data does not comply with applicable law, you may also lodge a complaint with the Spanish Data Protection Agency through https://www.aepd.es/.

WHO IS RESPONSIBLE FOR THE ACCURACY AND TRUTHFULNESS OF THE DATA PROVIDED?

The user is solely responsible for the truthfulness and accuracy of the data entered and releases BALLIU EXPORT from any liability in this respect. In all cases, users warrant and are responsible for the accuracy, currency and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and accurate information in registration, contact or subscription forms. BALLIU EXPORT reserves the right to terminate any contracted services entered into with users where the data they have provided is false, incomplete, inaccurate or out of date.

BALLIU EXPORT is not responsible for the accuracy of information that it has not produced and for which another source is indicated, and therefore accepts no liability for any loss or damage that may arise from the use of such information.

BALLIU EXPORT reserves the right to update, amend or remove information contained on its web pages and may restrict or prevent access to such information. BALLIU EXPORT accepts no liability for any loss or damage suffered by the user as a result of errors, defects or omissions in information provided by BALLIU EXPORT where that information originates from third-party sources.

The user also confirms that they are over 14 years of age and have the legal capacity required to consent to the processing of their personal data.

HOW DO WE PROCESS MINORS' PERSONAL DATA?

As a general rule, our products and services are not specifically directed at minors. However, if any of them are directed at children under the age of 14, in accordance with Article 8 of the GDPR and Article 7 of Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), BALLIU EXPORT will require the valid, freely given, unambiguous, specific and informed consent of their legal guardians in order to process the minors' personal data. In such cases, the Spanish national identity document (DNI), or another form of identification, of the person giving consent will be required.

For persons over the age of 14, data may be processed with the user's consent, except where the law requires the involvement of a person exercising parental responsibility or guardianship.

WHAT SECURITY MEASURES DO WE APPLY TO PROTECT YOUR PERSONAL DATA?

BALLIU EXPORT has implemented the legally required levels of security for the protection of personal data and endeavours to implement any additional technical measures and safeguards within its reach to prevent the loss, misuse, alteration, unauthorised access or theft of personal data provided to BALLIU EXPORT.

BALLIU EXPORT is not liable for any loss or damage that may arise from interference, omissions, interruptions, computer viruses, telephone faults or disconnections affecting the operation of this electronic system due to causes beyond BALLIU EXPORT's control; delays or interruptions in the use of this electronic system caused by deficiencies or overloads in telephone lines, data processing centres, the Internet or other electronic systems; or damage caused by third parties through unlawful interference beyond BALLIU EXPORT's control. Nevertheless, users should be aware that Internet security measures are not infallible.

LINKS TO OTHER WEBSITES

BALLIU EXPORT's web pages may contain links to other pages owned by BALLIU EXPORT and to third-party websites. When a user accesses a third-party website, the processing of their data will be subject to that website's privacy policy.

HOW DO WE USE COOKIES?

BALLIU EXPORT's web pages may use cookies and similar technologies to enable their operation, remember user preferences, analyse browsing activity and measure campaign effectiveness. Where information obtained through these technologies makes it possible to identify or single out a user, it will be treated as personal data in accordance with this Privacy Policy.

Where the user has authorised the relevant cookies, BALLIU EXPORT may record the pages visited and certain interactions performed. If the user subsequently completes a form, this activity may be associated with their enquiry in order to better understand their interests and manage the requested follow-up.

Users can find detailed information about the cookies used, their purposes, providers, duration and available settings in our Cookie Policy: https://news.balliuexport.com/cookie-policy.

CAN THE PRIVACY POLICY BE AMENDED?

This Privacy Policy may be amended. We recommend that you review it periodically.